Gofood application users consumer benefits in electronic trade transactions

Rohaya, Nizla and Wasitaatmadja, Fokky Fuad (2021) Gofood application users consumer benefits in electronic trade transactions. Jurnal Hukum Replik, 9 (2). pp. 207-218. ISSN 2597-9094

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Abstract

This research is a form of academic anxiety by the author in observing consumer behavior of users of one of the Gojek applications, namely GoFood, which recently consciously and intentionally has committed default actions to cancel the food delivery service after the GoFood driver has been redeemed. with his own money to buy the order. consumer. This action, of course, caused huge losses for GoFood drivers, who incidentally are small communities trying to earn a living to meet the needs of their families. The research method used in this study is a normative research method with a law approach and a case approach. The author takes both approaches because there are no rules in positive law in Indonesia that regulate the problem to be studied. From the results of the study it was found that for default actions by consumers who cancel orders unilaterally and irresponsibly, only civil sanctions can be imposed so that it is not enough to cause a deterrent effect for consumers with bad intentions. So, it is time for the regulator to formulate a form of criminal sanction against consumers who intentionally and intentionally cancel orders that harm GoFood drivers, as has been formulated by the Philippine government.

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