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Kussusanti, Susanti and Gunawan, Imsar and Turpyn, Juan Malik Frederick (2022) Listening behavior and assertive communications of call center officers in preventing hospital customers' switching intentions. International Journal of Social Science and Human Research, 5 (11). pp. 5043-5050. ISSN 2644-0695
Kussusanti, Susanti and Tjiptoherijanto, Prijono and Halim, Rizal Edy and Furinto, Asnan (2021) The role of communication justice and assertive communication in b2c marketplace post recovery satisfaction. International Journal of Social Science and Human Research, 4 (6). pp. 1342-1353. ISSN 2644-0695
Kussusanti, Susanti and Tjiptoherijanto, Prijono and Halim, Rizal Edy and Furinto, Asnan (2019) Informational justice and post-recovery satisfaction in e-commerce: the role of service failure severity on behavioral intentions. The Journal of Asian Finance, Economics and Business, 6 (1). pp. 129-139. ISSN 2288-4645
Halim, Rizal Edy and Kussusanti, Susanti (2018) The effect of online customer perceived justice on post-recovery satisfaction. Proceedings of the 14th International Conference on Applied Business and Economics, 14. pp. 158-166. ISSN 2623-3525
Kussusanti, Susanti and Arindita, Ruvira and Atmadi, Gayatri and Arifah, Nursalsa (2021) Online communications in medical mobile application: customer complaints assertiveness during covid-19 pandemic. In: Proceedings of the 3rd Jogjakarta Communication Conference (JCC 2021). Advances in Social Science, Education and Humanities Research, 596 . Atlantis Press, Yogyakarta, pp. 46-51. ISBN 978-94-6239-460-5
