Items where Author is "Furinto, Asnan"

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Kussusanti, Susanti and Tjiptoherijanto, Prijono and Halim, Rizal Edy and Furinto, Asnan (2021) The role of communication justice and assertive communication in b2c marketplace post recovery satisfaction. International Journal of Social Science and Human Research, 4 (6). pp. 1342-1353. ISSN 2644-0695

Kussusanti, Susanti and Tjiptoherijanto, Prijono and Halim, Rizal Edy and Furinto, Asnan (2019) Informational justice and post-recovery satisfaction in e-commerce: the role of service failure severity on behavioral intentions. The Journal of Asian Finance, Economics and Business, 6 (1). pp. 129-139. ISSN 2288-4645

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