Ehealth literacy in improving rural community health services in Indonesia

Sunuantari, Manik and Gunawan, Imsar and Farhan, Raihan Muhammad (2023) Ehealth literacy in improving rural community health services in Indonesia. International Journal of Social Science And Human Research, 6 (7). pp. 4602-4609. ISSN 2644-0695

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Abstract

The Ministry of Health has designed the TEMENIN (Telemedicine Indonesia) application since 2017 for health workers in all regions of Indonesia.The use of TEMENIN is expected to accelerate patient health services, not only during the COVID-19 pandemic but also in other health services. For this reason, human resources for health workers who can adopt e health are needed. However, because of its implementation, there are still some areas for improvement in the TEMENIN application. The Indonesian Ministry of Health issued the KOMEN 2.0 application (Online Medical Consultation) as an update from TEMENIN. This study aims to identify and find out the activities of various e-health-based communication platforms used to improve the quality of health in Indonesia, especially the use of the KOMEN Application. The theories and concepts used in this research are the theory of Diffusion of Innovation, health communication, and telehealth literacy.The method used is descriptive qualitative by conducting in-depth interviews with the parties involved in using the KOMEN application in the Indonesian region, observing and studying the literature. The validity of the research uses source triangulation. Based on the research results, the activity of using the KOMEN application is still not optimal. This is because only some health workers have the same e-health literacy regarding the same KOMEN application, and the availability of infrastructure still needs to support the maximum use of KOMEN, especially in the 3T region in Indonesia.

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