Konflik yang dialami oleh pemagang orang Indonesia yang bekerja di Jepang: studi kasus pemagang di sektor perhotelan di Jepang

Handayani, Sri and Visiaty, Arianty (2024) Konflik yang dialami oleh pemagang orang Indonesia yang bekerja di Jepang: studi kasus pemagang di sektor perhotelan di Jepang. In: UNSPECIFIED.

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Abstract

The demand for labor in Japan is increasing at a gradual but consistent rate, largely as a consequence of the declining number of individuals within the country's productive age bracket. Conversely, Indonesia is confronted with a significant challenge in the field of employment. The number of individuals within the productive age bracket is growing at a faster rate than the number of available job opportunities, resulting in elevated unemployment rates. In order to address this issue, the Indonesian government has introduced an overseas apprenticeship program, with Japan as one of the primary countries, which provides a significant number of Indonesians with work opportunities there. This situation gives rise to interactions and communications that are susceptible to conflict, given the existence of significant cultural differences between Indonesia and Japan. In order to identify solutions that can be implemented in language and cultural training programmers at educational institutions, it is essential to gain an understanding of the types of conflicts that arise in Japanese workplaces and the strategies that apprentices employ to manage these conflicts. This qualitative study is based on interviews with five informants who are interns. Based on the result of the study, it can be classified into intercultural conflicts and work relate conflicts. Intercultural conflicts include manners and religion, while work related conflicts include negligence, Standard Operational Procedures, work instructions, and unfairness in the division of labor. The most common conflict resolution strategy is accommodation, although in some cases, compromise strategies and avoiding methods are also employed.

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