Usulan perancangan key performance indicator (KPI) dengan konsep Green HRM menggunakan perspektif performance PRISM dan metode AHP pada Waris Cafe

Kinanti, Winda Ayu and Nurhasanah, Nunung (2019) Usulan perancangan key performance indicator (KPI) dengan konsep Green HRM menggunakan perspektif performance PRISM dan metode AHP pada Waris Cafe. Jurnal Al Azhar Indonesia Seri Sains dan Teknologi, 5 (2). pp. 70-78. ISSN 2355-8059

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Abstract

In the sustainability of a company's performance, the importance of having a standard unit in measuring company performance. If the company does not have performance measurements, it turns out to have a bad impact for the company because there is no evaluation material to improve company performance, especially in the human resources section. In this study, the proposed design of KPI in Waris Café restaurant by applying the Green HRM concept. Aiming to not only design company performance, but also to maintain environmental balance by involving all restaurant stakeholders. Based on the results of interviews and discussions with experts, obtained 75 KPIs as a whole consisting of every 5 stakeholders, where each stakeholder has 5 performance prism perspectives, and in each 1 perspective each has 3 KPIs. By using the Analytical Hierarchy Process method which is assisted by the Super Decisions software, the result of the weighting of the interests of the selected stakeholders is investors with a weight of 30.38%. KPI weights in each hierarchy namely, stakeholder investors amounted to 0.1056 contained in KPIs increased percentage of income, suppliers amounted to 0.0993 contained in KPI quality control mechanisms were carried out tightened, customers amounted to 0.1047 contained in KPI determining the quality of food served, employees amounted to 0.1349 contained in KPI effectiveness granting rewards and compensation of 10% of revenue, the regulator of 0.1154 found in KPI complies with the rules set by the government in the business processes carried out.

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